Here we have tried to answer some of the most commonly asked questions. If you have a question that is not answered here, click here to send us a message!

How can I find out your prices?
How much do I pay online?
Is there a charge for paying by credit card?
What methods of payment are available?
My card has been refused and I do not understand why?
What is holiday tax?
How much do sheets/towels cost to hire? Is it compulsory?
Can we bring pets along?
What happens if I cancel?
How to book ?
Can I get cancellation insurance with Eurogroup?
Do I have to pay the total amount immediately ?
How can I view the website in English?
Can I request a specific apartment, chalet or villa? If yes how?
When is my card debited?
How long after the reservation do we receive the booking voucher and itinary?
What do I do if I don’t wish to give my credit card number by internet?
Do I pay when I make a specific request ?
What should I do to have more information on my destination and /or on the activities suggested?
Why is there a difference of price between the website and booking by telephone?

You can get a holiday quote by searching availability, using the "Book Now" menu. If there is no availability and you still wish to know a price you can contact us by email.

3 payment options are available, you can choose the option which suits you best.

1) 30% to be paid at the time of reservation, and the other 70% to be paid 1month before your arrival.

2) Payment in 3 instalments. The first payment is made at the time of the reservation (an administration fee of 15€ is added to this option), the following payments are to made the dates specified at the point of reservation.

3) You can choose to pay the total amount of your stay and save 15€.

If your arrival date is in less than 30 days and/or the total amount of your booking is less than 200€, the total amount is payable online. This is also the case for all special offers.

Unlike many companies we do not charge our clients a handling fee when they pay by credit card!

The balance for your stay will be due via credit card payment, be it Visa/Mastercard/American Express.

There are several possibilities for why your card may be refused. Check that the following criteria have been filled. If not please retry your reservation:
- After entering your card number and expiry date, did you remember to enter the security number [last three figures of the number on the signature panel on the back of your card].
- Does your card fall into one of the four categories of card accepted by our system: Mastercard, Visa, Amercian Express, CB (French debit card)
- Check with your bank that you do not have a spending limit on your account. It is possible that your account is limited to a certain amount per day.
- If you enter your card details incorrectly three times your payment is automatically refused and you must begin the reservation again.
- Finally check that your card is still valid and that the expiry date has been entered correctly.
- If you still experience problems please do not hesitate to contact us.
If you would like more information about the booking process, click here.

The French governement requires holiday tax to be paid per day and per person staying in a hotel, villa, chalet etc. We do not include it on our online prices as the amount varies from region to region (0,50€ to 1,50€). Clients should pay their holiday tax on arrival at resort or before leaving.

In our hotels, the service is included in the tarif.

Pets are welcome to all our resorts, however, a supplement of 13 € per day and per animal will be due.

If for some reason, you have to cancel your reservation, the following amounts will be retained:

More than 30 days before departure: amount of deposit.
Between 30 and 21 days before departure - 45% of the total cost of the holiday.
Between 20 and 8 days before departure - 60% of total cost of holiday.
Between 7 and 4 days before departure - 90% of total cost of holiday.
3 days or less before departure - full cost of holiday.

3 payment options are available, you can choose the option which suits you best.

1) 30% to be paid at the time of reservation, and the other 70% to be paid 1month before your arrival.

2) Payment in 3 instalments. The first payment is made at the time of the reservation (an administration fee of 15€ is added to this option), the following payments are to made the dates specified at the point of reservation.

3) You can choose to pay the total amount of your stay and save 15€.

If your arrival date is in less than 30 days and/or the total amount of your booking is less than 200€, the total amount is payable online. This is also the case for all special offers.

You just click on the UK flag in the top right hand corner of the website.

A specific request costs 60 €. If you choose to book on the website, please enter your request in the box “Observations”. We will then contact you to let you know if it is possible or not and will bill you the 60 € by e-mail if it is possible.

Your card is debited within 24 hours of making the online payment.

You will receive the booking voucher and itinary by e-mail 2 days maximum after the final payment.

You can always make a reservation by telephone on 00 33 4 79 65 07 65 however internet offers are not valid.

You pay a sum of 60 € in order to guarantee your request.( only if the request can be guaranteed)

We invite you to contact the Tourist Office of your destination.

When you reserve by internet in advance, you get 1% off per month, whereas if you reserve by telephone, you get 0.5% per month reserved in advance.

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